Privacy Policy

NGS Private Rides is committed to complying with laws that protect the privacy of clients and the general public. This page is designed to provide information on how we comply with data protection standards, what information we collect while you browse our communication channels, and how such information is collected, used, and protected by us, in accordance with the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws.
The use of our products and services, as well as our platforms and other means of interaction, is conditioned on your acceptance of this Privacy Policy. This includes acceptance by our employees and contractors.

1. Source of Personal Data
NGS Private Rides may access personal data in the following situations:

Interaction with a customer: When a customer provides and inputs personal data necessary for the provision of services and the use of products offered by NGS Private Rides.

Interaction with employees and contractors: When staff members or service providers use the company’s systems and platforms to fulfill their contractual obligations.

2. Types of Personal and Sensitive Data Collected

In addition to the personal data commonly collected and processed from employees for contractual and legal purposes, NGS Private Rides may also collect the following types of personal information:

Names and contact details, such as first and last name, email address, mailing address, phone number, and similar contact information, including banking data;
Device information, such as IP address, location, or internet service provider;
Usage and browsing history, such as information on how users navigate our services, their browsing behavior, and which features of NGS Private Rides' services are most frequently used.

Sensitive personal data, if ever collected by NGS Private Rides, will have its purpose clearly disclosed to the user, and specific consent will be required. If consent is not granted, such data will be automatically deleted from our systems.

NGS Private Rides does not knowingly collect data from minors without parental or legal guardian authorization. If such data is collected without proper authorization, it will be deleted immediately upon discovery, in accordance with this Privacy Policy and our Terms of Use.

3. Use of Collected Personal Data

When collected, NGS Private Rides will use personal data for the following purposes:

To provide and improve contracted services;
To comply with legal or regulatory obligations;
To manage relationships with users;
To set up and manage user accounts;
To provide technical support, assistance, and training;
To contact users when necessary;
For internal research and development, and to improve, test, and enhance service features;
To provide marketing, advertising, and promotional communications, including on behalf of NGS Private Rides’ partner companies, as permitted by law;
To fulfill internal and external audit requirements, including information security obligations;
To send emails for:
- confirming or canceling service requests made through our platform;
- informing users of future changes to this policy;
- updating users on new data sources or platform improvements;
To exercise the rights of NGS Private Rides, including but not limited to safeguarding its privacy, security, networks, systems, and property, as well as those of third parties;
To comply with requests from courts, law enforcement, regulatory agencies, or other public authorities, including those outside the user’s country of residence;
To exercise legal rights and defend against legal claims, or to comply with any applicable law, regulation, or contract involving NGS Private Rides or third-party service providers.

4. Sharing of Personal Data with Third Parties

By using our services, the user agrees and acknowledges that NGS Private Rides may share their personal data with the following categories of recipients:

Companies providing access or responsible for the user's account registration;
Partner companies, such as third-party service providers and other organizations that assist us in delivering our services or act on our behalf to protect our rights, users, systems, and services;
Third parties with legal authorization or obligation to access user information, including government agencies, regulatory bodies, judicial authorities, and other public institutions;
Third parties involved in corporate transactions, such as a sale, merger, acquisition, restructuring, joint venture, assignment, or transfer of part or all of NGS Private Rides’ business, in which case user data may be considered an asset and transferred accordingly;
Third parties requiring data to protect the rights of NGS Private Rides;
Any individual or entity at the user’s request, particularly in cases of data portability.

5. International Transfer of Personal Data

NGS Private Rides does not intend to transfer personal data collected from users outside of the United States. Should such transfers be necessary in the future and not fall under the exceptions outlined below, users will be informed in advance via email. At that time, they may choose whether to consent to the transfer. If consent is not granted, access to certain services may be restricted.

In cases of international data transfer, NGS Private Rides will comply with all applicable U.S. data privacy laws and regulations. Where required, we will ensure that appropriate safeguards are in place, such as standard contractual clauses, data protection agreements, or certification under recognized frameworks (e.g., the EU-U.S. Data Privacy Framework).

6. Protection of Personal Data

NGS Private Rides uses appropriate technologies and procedures to safeguard the personal data it collects. These measures include administrative, technical, and physical safeguards, aligned with the level of risk and the nature of the services provided.

Our dedicated data protection team is responsible for managing and ensuring the secure handling of personal information, in accordance with legal requirements, regulatory obligations, technological developments, and other relevant factors.

NGS Private Rides makes commercially reasonable efforts to ensure the security of its systems and the data collected, including the use of trusted internet providers, secure database servers, SSL certificates, and software protection against unauthorized access. We also implement standard encryption and anonymization techniques to protect the data.

While NGS Private Rides strives to protect user information, the nature of the internet prevents us from guaranteeing complete immunity from unauthorized access by malicious third parties. In such cases, we will assume responsibility only within the limits permitted by applicable law.

In the event of a data breach that poses a risk or significant harm to the user, NGS Private Rides will notify both the user and the appropriate supervisory authority (such as the Federal Trade Commission) within a reasonable timeframe. Such notice will include:

A description of the nature of the affected personal data;
Information about the individuals impacted;
Details of the technical and security measures applied, subject to trade and industrial secrecy;
Risks associated with the breach;
Justification for any delay in notification, if applicable;
Measures taken or planned to reverse or mitigate the effects of the breach.

7. Data Processing Responsibility of NGS Private Rides

NGS Private Rides assumes responsibility for processing personal data in the following ways:

As a Data Processor: When processing personal data provided directly by clients for the performance of services, NGS Private Rides will act as a processor and follow the instructions of the data controller, without exercising independent control over how the data is handled.
As a Data Controller: NGS Private Rides will act as a data controller for the personal information of its employees and contractors. This processing is based on the performance of contracts, compliance with legal or regulatory obligations, or, in specific cases, on the basis of consent.

NGS Private Rides may apply different legal bases for the processing of different categories of personal data, depending on the context and purpose of the processing.

8. Data Retention Period

NGS Private Rides determines the retention period of personal data based on the following criteria:

The duration necessary to fulfill the purpose for which the data was collected;
The moment when the client or user discontinues use of NGS Private Rides’ services;
The withdrawal of consent or a formal request for deletion made by the data subject;
The need to demonstrate compliance with NGS Private Rides’ obligations and duties;
The period required by applicable law, regulations, or court decisions;
Instructions or determinations from competent regulatory authorities;
The necessity for contract performance and legal compliance;
The need to preserve data for the purposes of legal claims or defense in potential disputes;
The transfer of data to third parties, provided legal requirements for processing are met;
Internal use by the data controller, provided that the data is anonymized and not accessible by third parties.

9. User Rights

In accordance with the California Consumer Privacy Act (CCPA) and other applicable U.S. privacy laws, users of NGS Private Rides have the following rights regarding the processing of their personal data:

Right to Know: Users have the right to know whether NGS Private Rides collects or processes their personal data, and to request details about the categories and specific pieces of information collected.
Right to Access: Users may request a copy of the personal information that NGS Private Rides holds about them.
Right to Correct: Users may request corrections to incomplete or inaccurate personal information.
Right to Deletion: Users may request the deletion of their personal data, subject to certain legal exceptions (e.g., for compliance with legal obligations or defense of legal claims).
Right to Opt-Out of Sale: If applicable, users may request that their personal data not be sold to third parties. NGS Private Rides does not sell personal data, but this right remains available.
Right to Limit the Use of Sensitive Personal Information: Users may request restrictions on how sensitive data is used, where applicable.
Right to Data Portability: Users may request that their personal data be transferred to them or to another service provider, when feasible and permitted by law.
Right to Withdraw Consent: Users may withdraw previously granted consent for data processing. Such withdrawal will not affect the lawfulness of processing that occurred prior to the request.
Right to Non-Discrimination: NGS Private Rides will not discriminate against users for exercising any of their privacy rights under applicable laws.

To exercise any of these rights, users should contact NGS Private Rides at:
📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

NGS Private Rides is committed to responding to such requests in a timely manner and at no cost to the user, within a maximum period of 15 (fifteen) days, unless a longer timeframe is justified by the complexity or scope of the request. In such cases, users will be notified of the delay.

When necessary, NGS Private Rides will also notify third-party service providers with whom the user’s data has been shared, so that they may comply with corresponding correction, deletion, anonymization, or blocking requests.

Confirmation of the existence or access to personal data will be provided electronically or in writing, in either a simplified or complete format, and will indicate the source of the data, the criteria used, and the purpose of processing, always subject to trade and industry secrecy.

10. Cookies

NGS Private Rides and its partners may use cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and collect usage and analytics data. The use of cookies and tracking technologies is standard across websites and platforms and allows us to understand user behavior and improve services.

A cookie is a small text file placed on your computer or device to identify you, your browser, and to gather information. Cookies can serve the following purposes:

Necessary Cookies: Essential for navigation and to enable key features on the platform.
Performance Cookies: Collect information on how users interact with the platform, such as browser type, operating system, referring websites, number of visits, average duration of visits, and pages viewed. These help improve navigation and user experience.
Functional Cookies: Remember user preferences (e.g., username, language, or region) and provide personalized features.
Advertising Cookies: Track user browsing behavior to deliver personalized advertising. These cookies may limit the number of times an ad is shown, measure the effectiveness of campaigns, and may share information with advertising partners.

NGS Private Rides currently uses necessary and performance cookies.

Users can disable cookies at any time through their browser settings, by using available plugins, or by employing other tracking control tools.

In addition to cookies, NGS Private Rides may use the following tracking technologies:

Web Server and Platform Logs: Our servers automatically collect certain information to help manage, secure, and improve the platform. This includes:
- IP address and browser type;
- Device details, including unique identifiers (UDID, MAC address, Advertising ID);
- Device operating system and technical specifications;
- Geographic location (city, state, country) to prevent fraud;
- Text entries, clicks, and navigation behavior.
Social Media Integrations: Some services may include features like Facebook “Like” buttons, “Share” widgets, or similar tools. If users choose to log in through their social media accounts, NGS Private Rides may receive authentication data and associated user information from those platforms.

11. Contact Information

Questions, comments, suggestions, or complaints regarding this Privacy and Cookies Policy, as well as any requests related to the access, modification, or deletion of personal data, may be submitted directly to NGS Private Rides at the following email address:

📧 This email address is being protected from spambots. You need JavaScript enabled to view it.

12. Policy Updates

NGS Private Rides is committed to continuous improvement and may update this Privacy and Cookies Policy at any time to reflect changes in our practices or to enhance user protection.

If significant changes are made that affect the purpose or duration of personal data processing, users will be notified via the email registered with our services or directly through the platform at least 30 (thirty) days in advance. Users who do not agree with the changes may withdraw their consent, which may result in the suspension of access to our services.

If, in the future, NGS Private Rides modifies this policy to allow the sharing of personal data with additional third parties, users will be informed 30 (thirty) days in advance and will have the option to opt out of such sharing while continuing to use our services.

We recommend that users regularly review this policy to stay informed about how we protect their personal data.

13. Governing Law and Jurisdiction

This Privacy and Cookies Policy shall be governed by, interpreted, and enforced in accordance with the laws of the United States of America, without regard to its conflict of law provisions.

Any disputes or claims arising out of or related to this Policy shall be resolved exclusively in the courts of competent jurisdiction located in the State of California, and both parties hereby waive any other jurisdiction to which they might be entitled by reason of domicile or otherwise.